Refund Policy

1. Scope of This Policy

Reserve Trips is the customer-facing travel-services brand of Reservation Assist LLC. We arrange travel with airlines, hotels, cruise lines, tour operators, rail providers, host agencies, and other third-party providers (collectively, "Suppliers"). Each quote or authorization identifies the applicable Supplier terms and any separately disclosed agency fee or markup.

2. Before Payment

We provide the price, payment recipient, cancellation conditions, and any nonrefundable amounts in writing before payment. Do not pay if those terms are unclear; contact us first for an explanation.

3. How to Request a Cancellation or Refund Review

Email support@reservetrips.us with:

• Your full name as it appears on the booking
• Your booking or quote reference (from your confirmation email)
• The change or cancellation requested

You can also call us at +1 (816) 750-1042. A request is not complete until we acknowledge it in writing. If travel is imminent, contact both us and the applicable Supplier using the emergency instructions in your confirmation.

4. Supplier Charges

Airfare, hotel, cruise, rail, package, and tour amounts are subject to the relevant Supplier's fare rules and cancellation policy. Some bookings are refundable, some allow credits or changes with a fee, and others are nonrefundable. We cannot promise or issue a refund of Supplier funds until the Supplier approves and returns those funds.

5. Agency Fees and Markups

Any planning, consultation, ticketing, change, or service fee will be disclosed before payment. Unless the written quote states otherwise, an agency fee becomes nonrefundable once the related research, ticketing, reservation, or support work has begun. An agency fee will be refunded if we charge it but do not perform the agreed service.

6. Refund Method and Timing

Approved refunds are normally returned to the original payment method. We do not redirect a card refund to a different card or person. After we or the Supplier initiates a refund, the customer's bank or card issuer controls the posting time. We will provide available confirmation or reference information and keep the customer informed of material Supplier updates.

7. If We Cannot Perform the Agreed Service

If Reservation Assist LLC accepts payment for an agency service and cannot perform that service, we will refund the amount we collected for the unperformed service. Refunds of travel inventory remain subject to the Supplier's rules unless the Supplier or applicable law provides otherwise.

8. Charge Questions and Disputes

Contact us promptly if a charge is unfamiliar or if promised services have not been received. Nothing in this policy limits any rights available under applicable law or card-network rules.

9. Questions

If anything is unclear, contact us before booking. We will explain the cancellation and refund terms applicable to the specific quote.